📅 Booking & Payment

How far in advance should I book?

We recommend booking at least 2 months in advance to secure your preferred date, especially during peak seasons. However, if you need a last-minute booking, contact us and we’ll do our best to accommodate you.

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How do I secure my booking?

A $50 non-refundable booking fee is required to secure your date. This amount will be deducted from your total party cost.

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When is the full payment due?

All party balances must be paid in full one (1) week before your scheduled event.

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What payment methods do you accept?

We accept direct bank transfer (preferred) and Stripe payments (with a small processing fee).

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Is there a security bond?

Yes, a $100 refundable security bond is required. This can be paid in cash on the day or via bank transfer one week before your event. It will be refunded within 5 business days after we inspect all rental items.

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What happens if I need to cancel?

If you cancel less than 2 weeks before your party date, your deposit will be forfeited. However, we can reschedule your party to another available date at no extra charge.

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🎉 Party Setup & Requirements

​How much space do I need for the teepees?

Each teepee requires approximately 1.5m x 2m of space. We’ll help arrange them to best fit your area.

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Where can the teepees be set up?

Our teepees can be set up indoors only on clean, dry surfaces.

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How long does setup and pack-down take?

Setup takes approximately 60-90 minutes, and pack down takes around 30-45 minutes.

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Do you provide bedding?

Yes! Our setups include a mattress, fitted sheet, decorative pillows, fairy lights, and themed accessories. Guests should bring their own sleeping pillow for hygiene reasons.

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Are your teepees cleaned after each use?

Absolutely! All fabrics, mattresses, and decorative items are thoroughly cleaned and sanitized after every party.

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🐾 Pets, Food & Party Rules

​Can I have pets around the teepees?

To maintain cleanliness, we kindly ask that pets stay away from the party setup. Any pet hair or dander found on our teepees may result in a cleaning fee.

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Can food and drinks be consumed inside the teepees?

Only light, dry snacks (like popcorn or pretzels) are allowed inside the teepees. No greasy or messy foods, drinks, or art supplies near the setup, please! Any spills or stains may result in a $100 cleaning fee.

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Are the teepees safe for young children?

​Yes! Our teepees are designed with safety in mind. However, adult supervision is always required during the party. Please note that the teepees are not suitable for children under 4 years of age.

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🚚 Delivery & Additional Costs

Do you charge travel fees?

We offer free delivery within 30km of Kirkwood, QLD. If your location is outside this range, a small travel fee applies—please contact us for a quote.

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Can I extend my rental period?

Yes! Extra rental time can be arranged for an additional fee—just let us know in advance.

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🎁 Gift Vouchers & Special Offers

How do donated gift vouchers and promo codes work?

• Vouchers and special offer codes are valid until the expiration date listed.

• They cannot be exchanged for cash, combined with other vouchers, or used on certain packages (e.g., The Best Friend Sleepover Package).

• If the total booking cost exceeds the voucher amount, the remaining balance must be paid before the event.

• Winners of gifted vouchers outside 30km from Kirkwood, QLD must cover additional travel costs.

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